Terms of service

Mzansi Candle Co. Terms of Service

1. Introduction
Welcome to Mzansi Candle Co.! These Terms of Service govern your use of our website and services. By accessing or purchasing from our store, you agree to abide by these terms. If you do not agree, please refrain from using our services.

2. Eligibility
You must be at least 18 years old or have parental consent to use our website and make purchases. By using our services, you confirm that you meet this requirement.

3. Product Information & Availability
Our candles are handcrafted, meaning slight variations in colour and design may occur. While we strive to ensure all product descriptions and images are accurate, there may be minor differences between marketing materials and actual products.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

4. Pricing & Payment
All prices are listed in South African Rand (ZAR) and are subject to change without prior notice. We accept various payment methods as displayed at checkout. Full payment must be received before an order is processed and shipped.

5. Order Processing & Shipping

  • Manufacturing Time: 3-5 business days

  • Shipping Time: 3-5 business days

We strive to deliver orders on time, but unforeseen circumstances may cause delays. Mzansi Candle Co. is not liable for any delays caused by third-party couriers.

Orders over R1000 qualify for free shipping within South Africa.

6. Returns & Refunds
Please refer to our Refund Policy for detailed information on returns, exchanges, and refunds.

7. Intellectual Property
All content on our website, including product designs, images, and branding, is the intellectual property of Mzansi Candle Co. and may not be copied, distributed, or used without written permission.

8. Limitation of Liability
Mzansi Candle Co. is not responsible for any direct, indirect, or incidental damages arising from the use of our products or website. Customers use our products at their own risk and should exercise caution when handling candles.

9. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Governing Law
These Terms of Service are governed by the laws of South Africa. Any disputes will be resolved in accordance with South African legal regulations.

11. Contact Information
For any questions regarding these terms, please contact us at:
📧 Email: marketing@mzansicc.co.za
📞 Phone: 067 960 3030
📍 Address: 303 Greenwich Square, 15 Bennett Street, De Waterkant

Thank you for supporting Mzansi Candle Co.! ✨